PRIVACY POLICY
Last Updated: 14 September 2026
Ackelle Media LLC (“Ackelle“, “we“, “us“, or “our“) respects your privacy and is committed to protecting the personal information you provide to us and information collected when you use our website.
This Privacy Policy explains how we collect, use, disclose, store, and protect personal information when you visit or use ackelle.com (the “Website), contact us, request an appointment, communicate with us through our Website, or otherwise interact with our services.
By using the Website, you acknowledge that you have read and understood this Privacy Policy.
1. WHO WE ARE
The Website is operated by:
Ackelle Media LLC
Website: ackelle.com
Privacy contact: Support@ackelle.com
For privacy-related questions, requests, or concerns, you may contact us at the email address above.
2. APPLICABLE DATA PROTECTION LAW
Ackelle operates in the United Arab Emirates and handles personal information in accordance with applicable UAE laws and regulations concerning privacy and personal data protection, including, where applicable, Federal Decree-Law No. 45 of 2021 Regarding the Protection of Personal Data, together with applicable implementing regulations and other laws that may apply to our activities.
The UAE government identifies Federal Decree-Law No. 45 of 2021 as part of the UAE’s data-protection framework.
Where another applicable data-protection law applies to particular processing activities, we will comply with that law to the extent required.
3. WHAT IS PERSONAL DATA?
For purposes of this Privacy Policy, “Personal Data” generally means information that identifies, relates to, or could reasonably be associated with an identifiable individual.
Depending on how you interact with Ackelle, this may include information such as your name, email address, telephone number, company information, professional information, communications, appointment information, and technical information relating to your use of the Website.
4. INFORMATION WE MAY COLLECT
We may collect different categories of information depending on how you interact with us.
4.1 Information you provide directly
You may voluntarily provide information when you:
- submit a contact form;
- request an appointment;
- contact us by email;
- communicate with us through live chat;
- request information about our services;
- become a client;
- communicate with us regarding a campaign;
- participate in an influencer or creator campaign;
- submit information for business purposes; or
- otherwise communicate with Ackelle.
This information may include:
- full name;
- email address;
- telephone number;
- company or organization name;
- job title or professional role;
- social media or professional profile information;
- campaign-related information;
- appointment preferences;
- information contained in your message;
- information you voluntarily provide about your business;
- and any other information you choose to submit.
You should only provide information that is reasonably necessary for the purpose for which you are communicating with us.
5. CONTACT AND APPOINTMENT FORMS
Our Website uses forms to allow visitors to contact Ackelle and request appointments.
When you submit information through one of our forms, the information you provide may be stored within our WordPress website and may be accessible to authorized Ackelle personnel for the purpose of responding to your enquiry or managing your appointment.
Our Website currently uses SureForms for forms.
SureForms states that standard form submission data is stored on the website’s WordPress installation rather than on SureForms’ own servers.
Depending on the particular form and configuration, information submitted may include your name, email address, telephone number, company information, message, appointment preferences, and other fields displayed on the relevant form.
We use this information to:
- respond to your enquiry;
- communicate with you;
- arrange or manage appointments;
- understand your requirements;
- provide requested information;
- provide our services;
- maintain appropriate business records; and
- protect the Website against misuse or abuse.
Some form functionality may involve additional third-party integrations if those integrations are enabled on the relevant form. We do not intentionally activate third-party integrations for a form unless they are needed for the relevant functionality.
6. LIVE CHAT
Our Website may provide live-chat functionality through 3CX.
If you use the live-chat feature, information you voluntarily provide during the conversation may be collected and processed for the purpose of communicating with you, responding to your enquiry, providing customer support, and managing our business relationship.
Depending on the configuration of the live-chat service, technical information associated with the chat session may also be processed.
Please do not submit passwords, payment-card information, government identification numbers, or other highly confidential information through live chat unless we specifically request it through an appropriate secure process.
7. WEBSITE AND TECHNICAL INFORMATION
When you visit the Website, certain technical information may be automatically processed as part of operating, securing, and maintaining the Website.
This may include, depending on your browser, device, hosting configuration, and enabled Website features:
- IP address;
- browser type;
- device type;
- operating system;
- approximate location derived from technical information;
- referring website;
- pages visited;
- date and time of access;
- website interactions;
- error information;
- security-related information; and
- other technical information generated when using the Website.
This information may be used to:
- operate the Website;
- maintain security;
- detect malicious activity;
- diagnose technical problems;
- improve Website performance;
- prevent abuse;
- maintain Website functionality; and
- understand general Website usage.
Not every category of technical information is necessarily collected from every visitor.
8. COOKIES AND SIMILAR TECHNOLOGIES
The Website may use cookies and similar technologies.
Cookies are small files or pieces of information stored on your device that can help a website remember information and operate correctly.
We may use cookies for purposes including:
- essential Website functionality;
- security;
- remembering preferences;
- improving Website performance;
- understanding Website usage;
- analytics, where enabled; and
- other functionality provided by third-party services used on the Website.
Some cookies may be placed by third-party services integrated into the Website.
You can generally control or disable cookies through your browser settings. However, disabling certain cookies may affect Website functionality.
Where applicable, we will provide additional cookie controls or notices for non-essential cookies.
9. HOW WE USE PERSONAL DATA
We may use Personal Data for legitimate business and operational purposes, including:
- responding to enquiries;
- communicating with prospective or existing clients;
- arranging meetings and appointments;
- providing marketing and influencer-marketing services;
- managing client relationships;
- managing creator and influencer relationships;
- evaluating campaign opportunities;
- administering campaigns;
- communicating campaign requirements;
- providing quotations or proposals;
- performing agreements;
- maintaining business records;
- processing or responding to requests;
- improving our Website and services;
- maintaining Website security;
- preventing fraud, abuse, or unauthorized activity;
- complying with applicable laws and legal obligations;
- establishing, exercising, or defending legal rights;
- and protecting the rights, property, safety, and legitimate interests of Ackelle and others.
We will seek to use Personal Data only for appropriate purposes and in a manner consistent with applicable law.
10. LEGAL BASIS FOR PROCESSING
Where applicable law requires a legal basis for processing Personal Data, Ackelle may rely on one or more legally permitted grounds, including:
- your consent;
- taking steps at your request before entering into an agreement;
- performing a contract or providing requested services;
- complying with a legal obligation;
- protecting legitimate interests where permitted by applicable law;
- protecting rights, property, or safety;
- establishing, exercising, or defending legal claims;
- or another lawful basis permitted under applicable UAE law.
Where processing is based on consent, you may withdraw that consent where permitted by applicable law.
Withdrawal of consent does not necessarily affect processing that occurred before withdrawal or processing that may lawfully continue on another legal basis.
11. CLIENT INFORMATION
If you become an Ackelle client, we may collect and process information necessary to establish and manage our business relationship.
This may include:
- contact details;
- company information;
- professional information;
- project information;
- campaign requirements;
- communications;
- agreements;
- invoices and payment-related business records;
- creator or campaign requirements;
- and other information necessary to provide our services.
We use this information to perform our contractual and business obligations, communicate with you, manage projects, provide services, and maintain appropriate business records.
12. INFLUENCERS, CREATORS, AND CAMPAIGN PARTICIPANTS
Because Ackelle provides influencer-marketing services, we may process information relating to influencers, creators, talent, agencies, and campaign participants.
This may include:
- name;
- professional contact information;
- social media handles;
- public social-media information;
- audience or campaign-related information;
- professional history;
- rates or commercial information;
- campaign performance information;
- content provided for campaigns;
- and other information reasonably required to evaluate, manage, or conduct a campaign.
Where information is obtained from publicly available professional or social-media sources, we will use it only for appropriate business purposes and in accordance with applicable law.
We do not require individuals to provide personal information unrelated to a legitimate campaign or business purpose.
13. INFORMATION FROM SOCIAL MEDIA
If you interact with Ackelle through social-media platforms or provide us with social-media information, we may process information made available to us through those platforms.
Social-media platforms operate independently and have their own privacy policies and terms.
Ackelle is not responsible for the privacy practices of social-media platforms outside our control.
14. SHARING PERSONAL DATA
We may disclose Personal Data where reasonably necessary for the purposes described in this Privacy Policy.
Recipients may include:
- authorized Ackelle personnel;
- professional advisers;
- technology and hosting providers;
- website and IT service providers;
- communication and email service providers;
- appointment or scheduling providers, where used;
- live-chat service providers;
- analytics or technical service providers, where enabled;
- security and anti-spam providers;
- professional service providers;
- legal or regulatory authorities where required;
- payment or financial service providers where applicable;
- and other service providers acting on our behalf.
We expect service providers handling Personal Data on our behalf to take appropriate measures to protect the information and process it only for authorized purposes.
15. THIRD-PARTY SERVICES
Our Website is built using WordPress and may use third-party plugins, services, hosting providers, integrations, and technical tools.
These may include, depending on the Website configuration:
- Hostinger services;
- SureForms;
- 3CX;
- WordPress;
- Spectra;
- SureRank;
- security and technical maintenance tools;
- and other services necessary to operate and maintain the Website.
Some installed WordPress plugins may provide functionality without independently receiving or storing visitor Personal Data.
We do not consider the mere installation of a plugin to mean that the plugin provider receives all information collected through the Website.
Third-party services may process information when their functionality is activated or used.
Where a third-party service processes Personal Data, its own privacy policy may also apply.
16. HOSTING AND WEBSITE INFRASTRUCTURE
Our Website is hosted using third-party hosting infrastructure.
Hosting providers may process technical information necessary to operate, secure, maintain, and deliver the Website.
This may include server logs, IP addresses, technical information, security information, and other information generated through normal Website operation.
17. INTERNATIONAL DATA TRANSFERS
Some service providers used by Ackelle may operate or process information in countries outside the United Arab Emirates.
Where Personal Data is transferred outside the UAE, Ackelle will seek to ensure that the transfer and subsequent processing are carried out in accordance with applicable UAE data-protection requirements and other applicable laws.
Depending on the circumstances, this may involve appropriate contractual, organizational, technical, or other safeguards.
18. DATA RETENTION
We retain Personal Data only for as long as reasonably necessary for the purposes for which it was collected, including:
- responding to enquiries;
- managing client relationships;
- providing services;
- managing campaigns;
- maintaining business records;
- complying with legal or regulatory obligations;
- resolving disputes;
- enforcing agreements; and
- protecting our legal rights.
Retention periods may vary depending on the type of information and the purpose for which it was collected.
When Personal Data is no longer reasonably required, we may delete, anonymize, or securely dispose of it, subject to applicable legal, accounting, contractual, or operational requirements.
19. FORM SUBMISSIONS AND RETENTION
Information submitted through our Website forms may be retained within our WordPress environment for as long as reasonably necessary to respond to the enquiry, manage the relationship, provide services, maintain appropriate business records, or satisfy applicable legal obligations.
SureForms provides functionality allowing website administrators to manage and delete form entries and, depending on configuration, automatically delete entries after a specified period.
Ackelle may use appropriate retention and deletion practices for form submissions based on our business and legal requirements.
20. SECURITY
Ackelle takes reasonable technical and organizational measures designed to protect Personal Data against unauthorized access, alteration, disclosure, loss, misuse, or destruction.
These measures may include:
- access controls;
- account security;
- authentication controls;
- software updates;
- website security measures;
- hosting security;
- backups where appropriate;
- restricted access to Personal Data;
- and other reasonable technical and organizational safeguards.
However, no website, electronic transmission, database, or storage system can be guaranteed to be completely secure.
Accordingly, while we take reasonable precautions, we cannot guarantee absolute security.
21. YOUR RESPONSIBILITY
When communicating with Ackelle, you should avoid providing unnecessary sensitive or confidential information through publicly accessible or ordinary Website forms.
You are responsible for ensuring that information you provide to us is accurate and that you have the appropriate authority to provide information relating to another person or organization.
22. SENSITIVE PERSONAL DATA
We generally do not request sensitive Personal Data through our Website.
Please do not submit sensitive information through a contact form, appointment form, or live chat unless it is specifically necessary and we have provided an appropriate method for doing so.
If sensitive information is provided voluntarily, we will handle it in accordance with applicable law.
23. CHILDREN’S DATA
Our Website and services are primarily intended for businesses, professionals, clients, influencers, creators, and other adults.
We do not knowingly seek to collect Personal Data from children where such collection is not permitted by applicable law.
If you believe that a child has provided Personal Data to Ackelle in circumstances where it should not have been collected, please contact us at:
We will consider appropriate steps in accordance with applicable law.
24. MARKETING COMMUNICATIONS
We may use contact information to communicate with you regarding services, enquiries, proposals, business matters, or other information relevant to our relationship with you.
Where applicable law requires consent for marketing communications, we will seek the required consent.
You may request that we stop sending marketing communications by contacting:
You may also use an unsubscribe mechanism provided in a marketing communication where available.
Please note that we may continue sending non-marketing communications where reasonably necessary, such as communications relating to an existing business relationship, requested services, appointments, transactions, or legal matters.
25. DATA ACCURACY
We take reasonable steps to maintain accurate Personal Data where appropriate.
You should notify us if information you have provided to us changes or is inaccurate.
26. YOUR PRIVACY RIGHTS
Subject to applicable law and any applicable limitations or exceptions, you may have rights relating to your Personal Data, which may include rights to:
- request information about the processing of your Personal Data;
- request access to Personal Data we hold about you;
- request correction of inaccurate or incomplete information;
- request deletion or erasure where legally applicable;
- request restriction or cessation of certain processing where legally applicable;
- object to certain processing where applicable;
- withdraw consent where processing is based on consent;
- and exercise other rights provided by applicable UAE law.
Requests will be considered in accordance with applicable law.
We may need to verify your identity before responding to certain requests in order to protect Personal Data from unauthorized disclosure.
27. HOW TO EXERCISE YOUR RIGHTS
To make a privacy or Personal Data request, contact:
Please include sufficient information for us to understand your request.
We may ask for additional information where reasonably necessary to verify your identity or clarify your request.
We will respond within the period required by applicable law.
28. WITHDRAWING CONSENT
Where we process your Personal Data based on consent, you may withdraw your consent by contacting:
Withdrawal of consent does not necessarily make previous processing unlawful or prevent us from continuing to process information where another lawful basis applies.
29. DATA BREACHES AND SECURITY INCIDENTS
If Ackelle becomes aware of a Personal Data breach or security incident affecting Personal Data, we will assess the incident and take reasonable steps required under applicable law.
Depending on the nature and seriousness of the incident, this may include investigating the incident, taking steps to contain and remediate it, and making notifications to relevant authorities or affected individuals where required by applicable law.
30. THIRD-PARTY WEBSITES
The Website may contain links to websites or platforms operated by third parties.
These third-party websites are outside Ackelle’s control.
We are not responsible for the privacy practices, security, content, or policies of third-party websites.
We recommend reviewing the privacy policy of any third-party website before providing Personal Data.
31. CONFIDENTIAL BUSINESS INFORMATION
Information submitted to Ackelle may include confidential business or commercial information.
Although we take reasonable measures to protect information entrusted to us, Website forms and ordinary electronic communications should not be treated as guaranteed secure channels for highly confidential information.
If you need to provide particularly sensitive business information, we may provide an alternative communication method where appropriate.
32. NO GUARANTEE OF ABSOLUTE SECURITY
While we use reasonable safeguards to protect Personal Data, no method of transmission over the internet and no electronic storage system can be guaranteed to be completely secure.
Accordingly, Ackelle cannot guarantee that Personal Data will be immune from every possible security threat.
33. CHANGES TO THIS PRIVACY POLICY
We may update this Privacy Policy from time to time to reflect:
- changes to our services;
- changes to our Website;
- changes to technology;
- changes to third-party services;
- changes in applicable laws or regulations; or
- changes to our privacy practices.
When we update this Privacy Policy, we will revise the “Last Updated” date at the top of the policy.
Your continued use of the Website after an updated Privacy Policy is published will be subject to the updated policy, to the extent permitted by applicable law.
34. CONTACT US
If you have questions about this Privacy Policy, our handling of Personal Data, or your privacy rights, please contact:
Ackelle Media LLC
Email: Support@ackelle.com
Website: ackelle.com
35. PRIVACY COMPLAINTS
If you have concerns about how Ackelle has handled your Personal Data, please contact us first at:
We will review the matter and take reasonable steps to address legitimate privacy concerns in accordance with applicable law.
Where applicable law provides you with the right to contact a competent regulatory or supervisory authority, you may also exercise that right.